Shipping

SHIPPING INFORMATION

 

STANDARD DELIVERY & PROCESSING

Most purchases are shipped to arrive within 7-10 business days upon receipt of order. As closely as possible, the rates that we charge at checkout are an accurate reflection of the rates that we incur from our shipping partners to safely package and deliver your order, and ensure that it meets the highest expectations. If you have any questions or concerns about how shipping fees are calculated on your order, our Client Services team will be happy to assist you. Please feel free to contact us at Client Services team at (866) 623-6826 or info@couleurnature.com. We are available to assist you Monday through Friday from8:00 am to 4:00 pm (PT). Note: Items ordered together may not arrive together.

 

GROUD DELIVERY AND PROCESSING CHARGES

Effective March 1, 2016

Order Subtotal

Ground Shipping Price

$0.00 - $30

$6.00

$35.01 - $50

$9.00

$50.01 - $75

$12.00

$75.01 - $100

$15.00

$100.01 - $149

$17.00

$150 - Above

FREE

 

Note: Delivery and processing charges are applied for each delivery address on an order.

 

EXPRESS DELIVERY

Express shipping rates are calculated by FedEx. By choosing 2nd Day service during checkout, we will expedite orders for in-stock items. 2nd Day orders placed by 12 pm PT Monday through Thursday will arrive within 3 business days; orders placed by 12 pm PT Friday through Sunday will arrive the followingWednesday. Deliveries occur Monday through Friday. Rush service is not available for oversized items, out of stock items, upholstered furniture and cribs, and is not available for shipments to Canada, Hawaii, Alaska, US Territories, PO Boxes or AFO/FPO addresses. Business days do not include holidays. We are not responsible for, and are excused from, performing due to events outside of our control, including but not limited to weather-related delays, work stoppages or delays, or other unexpected circumstances.

 

SHIPPING TO ALASKA & HAWAII

For shipments to Alaska and Hawaii, call our Customer Care team. Expedited delivery and freight delivery is not available to these areas. Your order should arrive in approximately 12-14 business days

 

SHIPPING TO CANADA

All of our items ship from within the United States. Prices are shown in US dollars. Standard, inventoried items shipping to Canada are shipped via UPS International. Please note that brokerage fees, import taxes and/or duties may be assessed by the shipping carrier, and are the responsibility of the customer. Please allow 14-16 days for delivery.

 

PRODUCT AVAILABILITY

We make every effort to display the most current and accurate product inventory information. If an item is not available for immediate shipment we will notify you directly in the event that a product's availability date changes.

 

PAYMENT

Payment is charged to your credit card once your order is shipped.

 

PRICING POLICY

All prices are in US dollars and are subject to sales tax for residents of California in accordance with state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. Couleur Nature has made every effort to ensure accurate information is presented in our catalog and on our website; omissions and errors are subject to correction.

 

CONTACT US

We look forward to speaking with you. For assistance and any unanswered questions, please contact our Client Services team at (866) 623-6826 or info@couleurnature.com. Our Client Services team is available Monday through Friday from 8:00 am to 4:00 pm (PT).

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